"When I get into the site, and put in my user name and password, it says I am not a member. I was able to get in before just fine... what happened?"
Your subscription didn't expire did it? You can click on RENEW to take care of that detail if it did... but assuming it hasn't expired -- here's the most likely culprit...
Did you add Norton Internet Security (or similar software) to your computer? If so, it is most likely that Norton has "disabled cookies" on your pc.
Secure websites (like ours) require your computer to allow a cookie to be placed on it while surfing our site. The cookie acts like a membership badge allowing you to go from page to page unhindered. If you turn off your Norton Internet Security software while on our site, you should have no problems.
If you do online banking or browse other secure sites you will notice the same problem on their sites while running NIS software. You can program NIS that certain sites are okay for cookies, but it's easier to just turn off the NIS program while browsing secure sites.
Getting Norton to STOP RUNNING can be a little harder than you might think! You probably have to disable it from the Norton control-panel, set it to NOT restart automatically when you restart your computer, then do a restart.
By the way, Norton is often used on corporate systems to keep the employees from downloading things to their pc that the company doesn't want to have on people's work pc! At my old corporate job, they did exactly that! No downloading of .zip files or any type of "programs" to their pc. Norton has moved this technology to our homes - preventing us from downloading embroidery designs stored in .zip files!
Unloading Norton from your pc is one way to solve the proble. Another way to do this is to use a different computer. Many people have told me that they added Norton Internet Security to one of their computers but not to another one. They can download our designs from the non-Norton pc just fine!
BY THE WAY -- we are not talking about Norton AntiVirus -- that program does not interfere. We are talking about Norton Internet Security. It is a suite of programs designed to protect your pc from everything, including you using it! :-)
