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Need Help?

If you're having a problem logging into our site, getting a download, stitching out a design, getting our emails, managing your membership, or any number of other problems, we'll be glad to help out!

For the quickest help, please follow the 1-2-3 steps below...

FIRST ---> Check The "Instant Help Articles" Below!

Maybe the answer to your problem is in the help article list below and you can solve the problem yourself instantly. If so then that's great! If the help you need is not listed below, then please go to step #2... Email.

Be sure to scroll DOWN the page to the Instant Help Articles!

Second... Get Help Via Email If You Don't See Help In Instant Help Articles Below

Please contact us via email at webmaster@artisticthreadworks.com. Our webmaster box is checked several times every day and we will get back to you very quickly. IF you send emails to my personal email box (larry) then it will probably not be answered as fast as going to webmaster!

Third... Get Help Via Phone If Needed

If you need to call me, our toll-free number is 877-739-2890 This works for U.S.A. callers only. Outside USA can call us at 847-946-1342.

In your voice message, please tell us the following...

Who you are

Your phone number

The problem

What would you like us to do

Before You Phone Or Email...

Please Look Below At The

"Instant Help Articles"...

DESIGNS: Sharing Embroidery Designs (0809-209)
It is NOT okay to "share" designs that you have purchased, unless the person that created the designs said it's okay -- and I have never seen a digitizer say that . . . Continue...

DESIGNS: ART Format (0809-261)
"Do ATW designs come in ART format?" and "Why do some of the design sets not have an ART download link?" span style="font-s . . . Continue...

DESIGNS: What Do The Letters Mean? (0809-257)
"What do the various letters (like "HUS", "JEF", etc) mean? How would I know what kind of download I want?" T . . . Continue...

DESIGNS: "What if I have a design idea?" (0809-182)
Have a suggestion for an embroidery design? We would love to hear it! Send your idea to... span st . . . Continue...

DESIGNS: Free Machine Embroidery Designs (0809-152)
Looking for free machine embroidery designs? Here's how to get them every week at ArtisticThreadWorks.... We . . . Continue...

DESIGNS: Resizing Designs (0809-953)
Here's a question from one of our members about resizing designs using Embird... "I am considering pu . . . Continue...

DESIGNS: "Bad Stitch Data" or "No Stitch Data" (0809-254)
"Bad Stitch Data" is one of several messages you can get from "PE-design" when the design you are trying to open has been created in a version of PES that is newer . . . Continue...

DOWNLOADING: How To Download Designs For Members (0809-3548)
Subscription members of ATW can download designs directly from our library. Those who want designs but don't want to be a member can buy individual sets from our . . . Continue...

DOWNLOADING: Downloading & Saving Designs (0809-2709)
Here's how to download designs from the ATW website... . . . Continue...

DOWNLOADING: How To Download Designs For Non-Members (0809-3949)
Subscription members of ATW can download designs directly from our library. Those who want designs but don't want to be a member can BUY . . . Continue...

DOWNLOADING: How To Download Designs From Our "M2M" Area (0809-3950)
The Member-2-Member (abreviated "M2M") feature allows members who digitize to easily share their designs with oth . . . Continue...

DOWNLOADING: Downloading To Floppy Disk Doesn't Work! (0809-253)
"The designs won't download to my floppy disk! What's wrong?" Nothing is wrong -- here's what's happening and how to fix it! A floppy disk on . . . Continue...

DOWNLOAD: Designs Won't Download Directly To My CD (0809-236)
I see this question every few weeks so here's the answer... "I can't get the designs to go to my CD when I do . . . Continue...

DOWNLOADING: Don't Get A Zip File When Downloading (0809-373)
"When I download a design - it doesn't give me a zip file..." The problem you described is probably caused by a program running on your pc. If you are us . . . Continue...

DOWNLOADING: Video Showing How To Download Designs (0809-3952)
The following video shows how to download designs from our Design Library. Not that the look of the buttons in the Design Library has changed a little since this . . . Continue...

DOWNLOADING: Downloads "HTM" File Instead Of ZIP File (0809-235)
ArtisticThreadWorks web site and software can handle thousands of user simultaneousl . . . Continue...

EMAIL: Change Email Address (0609-255)
"How do I change my email address?" There are TWO places we save your email . . . Continue...

EMAIL: Not Getting Emails From ATW - More (0609-523)
I just received a "second request" email from a customer. She was disapointed that I hadn't responded to her earlier email question regarding colors in . . . Continue...

EMAIL: Not Getting Emails From Us? (0609-2751)
There are two places your emails can be blocked. One is in your own email box and the other is by your Internet Service Provider (or "ISP") at their inbox.&n . . . Continue...

FINANCIAL: Why Did You Charge My Account For Membership Renewal? (0409-1768)
If you don't cancel your membership, then we automatically renew your membership as per our agreement with . . . Continue...

FINANCIAL: Where Is The "Security Code" On My Credit Card? (0409-344)
Here's a photo showing where to find the Security Code on your cards... span st . . . Continue...

FORUMS: Video Showing How To Use The Discussion Forums (0409-3953)
Larry Pike
Video shows how to use forums... a href="/flash/DF2-proj-2/DF2-proj-2.html" target="n . . . Continue...

FORUMS: 7 Tips For Using The Discussion Forums (0409-113)
Larry Pike
7 Tips about using our discussion forums.... The discussion forums on ArtisticThreadWorks is probably different from the forums most people are accustomed to . . . Continue...

LOCKED OUT: "It Says I Am "Locked Out" - Now What?" (0408-4072)
What happened? Our website uses a system to spot duplicate logins and lock out that member's . . . Continue...

LOGIN: Get Newsletter But Can't Login (0408-1769)
Our newsletters are free and open access to all. Access to our website "ArtisticThreadWorks.com" is by membership and includes MANY benefits beyond the fre . . . Continue...

LOGIN: Repeated Requests To Login Again (0408-372)
There are two possibilities here... The site will log you out if you don't change pages or click on ref . . . Continue...

LOGIN: Can't Login List (0408-1761)
There are a few reasons why you might not be able to login to ATW. Start with the easiest one to fix first... 1) I assume you are a member and have a valid . . . Continue...

LOGIN: "Not A Member" (0408-259)
"When I get into the site, and put in my user name and password, it says I am not a member. I was able to get in before just fine... what happened?" . . . Continue...

LOGIN: "Enable Cookies" Message (0408-1544)
If you see the "Please Enable Cookies" message on your computer and they are enabled and they were working fine the last time you logged in then... It's pr . . . Continue...

LOGIN: My Password Was Emailed To Me But I Didn't Request It (0408-1759)
Your password was emailed to you but you didn't request it... If you entered info into an area called our " . . . Continue...

LOGIN: Username And Password Don't Work (0408-349)
Update: The most common reason for not being able to login is entering your email address instead of the username you created. Please be sure you are using the username you made when . . . Continue...

MEMBERSHIP: I Sent An Email Asking You To Cancel My Membership - Why Did You Charge Me For Renewal? (0208-1767)
There are cancellation instructions at... sp . . . Continue...

MEMBERSHIP: Basic Membership Questions & Helpful Links (0208-3954)
Help Topics Where To Cancel, Change or Update Your Membership . . . Continue...

MEMBERSHIP: How To Cancel Membership (0208-3951)
It's easy to cancel your membership to our site. It only takes 5 clicks! Take a look at the simple "5 Clicks" process on this page... . . . Continue...

MEMBERSHIP: Renewal Time Reminder (0208-269)
I get this question every couple weeks... "Do you notify when the membership runs out or do I have to try to remember when I joined and when th . . . Continue...

SEARCH: Different Tools For Searching Different Areas Of Site (0207-3955)
The ATW site has separate search tools. One for each of the following... articles, designs, photos, and forums! span style= . . . Continue...

SEARCH: Search All 4 Of ATW's Databases (0207-277)
There are 4 ways to search ArtisticThreadWorks! Frankly, there is a lot of content on this site and a lot of designs. If you don't see what you're looking fo . . . Continue...

UNZIPPING: Using WinZip to Unzip Designs (1006-207)
Questions about what to do with a .ZIP file? This article is for you! If you are not familiar with ZIP files, you may be wondering why we use them . . . Continue...

UNZIPPING: How Can I Open Zip Files Without WinZip? (1006-1760)
You don't have to have WinZip in order to unzip files! Since Windows-XP was introd . . . Continue...

UPLOADING: How To Upload Designs Into Our "M2M" Area (1006-3551)
The Member-2-Member (abreviated "M2M") feature allows members who digitize to easily share their designs with oth . . . Continue...

UPLOADING: Pictures Won't Upload In Photo Galleries (1006-554)
A member recently asked about uploading an embroidery photo to the "Embroidery Photos" gallery vs. loading it into the "Discussion Forum"... . . . Continue...

VIDEO: Playing Online Videos On ATW (0806-1335)
How to see videos on ATW... We have used a couple different types of online video over the last few years. Every type of video available has some "got-chas" as you will see in a minute. As of . . . Continue...