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Home | Frequent Questions
 
Frequent Questions
Frequently Asked Questions About How To Use The ATW Website Features...

Maybe you're just discovered the ATW website and you're wondering how to use all the features found here.  Then again, maybe you've been a member for a while now and just discovered a new section of the site.  Either way - we've probaby already had someone ask the same question you're wondering now. 

If you don't find the answer you're looking for here you can email us or even call us for help. 


I get your newsletter every week but when I try to login your site won't let me?
Our newsletters "Bobbin-Buzz" & "Daily News" are free subscriptions. Access to our website "ArtisticThreadWorks.com" is by membership. for more information abou . . . Continue...
Why did you charge my account?
Since you didn't cancel - we automatically renewed your membership as per our agreement with you. When you signed up for membership you checked the box that says to automatically rene . . . Continue...
Cancellations - I left a message or email to cancel - "why did you charge me again"
Depending on how you cancelled would explain why your membership renewed. There are cancellation instructions and a cancellation system on our site at... A href="http: . . . Continue...
I Can't Login!
There are a few reasons why you might not be able to login to ATW. Start with the easiest one to fix first... 1) I assume you are a member and have a valid usernam . . . Continue...
How Can I Open Your Designs Without WinZip?
You don't have to have WinZip! Since Windows-XP there has been a free un-zipping program built into Windows.  Just double click on a zipped file and Windows will open the . . . Continue...
Why Was My Password Emailed To Me?
Your password was emailed to you but you didn't request it... If you entered info into an area called our "resource directory" you will see those emails occasionally. You . . . Continue...
Thanks for joining our mailing list...
You'll get our free designs every week right in your email box! Just so you know -- you should already be receiving our emails.  If you're NOT g . . . Continue...
"Please Enable Cookies" Message
If you see the "Please Enable Cookies" message on your computer and they are enabled and they were working fine the last time you logged in then... It's probably time to clean . . . Continue...
My 'LOGIN' doesn't work!
PRINT THIS PAGE OUT FIRST!  There are several reasons you may be having a problem.  I'll go through them here from most likely to least likely and what you can do right away to f . . . Continue...
Shopping Cart Download Page
Once you place an order in our shopping cart, check your email for the download password. The password will look something like this...  "1234PD5678 Copy the password, . . . Continue...
Question About Resizing Designs
Here's a question from one of our members about resizing designs using Embird... "I am considering purchasing Embird 7.0 I'd appreciate any input you may have--good or bad--about this soft . . . Continue...
"I Can't Login With My Username And Password"
I have so many passwords that sometimes I forget which one to use on which site and that happens to our customers too. Just to be sure you are using the right username and password, you ca . . . Continue...
"Do your designs come in ART format?"
  PLEASE NOTE *** From Sept 2006 to present time we offer ART format on Designs. You can tell if the design is not offered in . . . Continue...
"When I get into the site, and put in my user name and password, it says I am not a member. I was able to get in before just fine... what happened?"
Your subscription didn't expire did it?  You can click on RENEW to take care of that detail if it did... but assuming it hasn't expired -- here's the most likely culprit. . . . Continue...
"How do I cancel my membership?"
Click here for detailed instruction on how to cancel and policies   http://www.artisticthreadworks.com/public/ . . . Continue...
"How do I change the email address?"
First you wan to take care of the membership... If you are a member to either site you change the email in your profile FOR ATW Log in to ATW as usual. On the lef . . . Continue...
Bad Stitch Data or NO data
"Bad Stitch Data" is one of several messages you can get from Pedesign when the design you are trying to open has been created in a version of PES that is newer than your software ver . . . Continue...
What if I have a design idea?
Have a suggestion for an embroidery design? We would love to hear it! Please let us know... . . . Continue...
MEMBERS:Please read this before shopping!
This is an important message for members buying items from our General Store... Please LOGIN to the site before you purchase from our A href="http://www.artisticthreadworks.com/products/inde . . . Continue...
Using The Discussion Forum
Larry Pike
7 Tips about using our discussion forum.... . . . Continue...
Embroidery Photo Uploading
A member recently asked about uploading an embroidery photo to the "Embroidery Photos" gallery vs. loading it into the "Discussion Forum"... What's the difference . . . Continue...
SPAM Blocking
SPAM Blocking I just received a "second request" email from a customer. She was disapointed that I hadn't responded to her earlier email question regarding colors in designs... . . . Continue...
"When I am logged in and try to go to a member's area, my pc want's me to login again!"
Example: "If I am at work, I can login to the members site but when I'm at home i . . . Continue...
"When I download a design - it doesn't give me a zip file..."
The problem you described is probably caused by a program running on your pc. If you are using a "Download Manager" program to "assist" in downloading files you would get the results you described. . . . Continue...
"I Keep Getting Requests To Login Again"
There are two possibilities here...  The site will log you out if you don't change pages or click on refresh once every 15 minutes.  This is a security feature that keeps members from ac . . . Continue...
What is a "Security Code"?
The Security Code is a fairly new idea in credit card security.  Here's a photo showing where to find the Security Code on your cards...       . . . Continue...
"How do I download designs from the 'Design Library'?"
Review Video on step by step instructions on how to download a design from our library. http://www.artisticthreadwork . . . Continue...
Why can't I just download my format instead of several formats?
You can! When we switched our website to this platform in 2004 there was no way to make designs download in just one format.  But in 2005 with some programming changes w . . . Continue...
"I'm looking for..."
Three Ways to search this site! There is a LOT of information on ArtisticThreadWorks, from using software to convert designs to creating Embroidered Christmas ornaments. Sometimes it's overwhelming trying to find that info. We show you how using our three search tools! . . . Continue...
Do you notify when the membership runs out or do I have to try to remember when I joined and when the 3 months is up?
All our subscription plans automatically renew on the expiration date and email a receipt to our member when the renewal occurs. The only time that does not happen is when the . . . Continue...
"Why does the Design Library download require me to click "I Agree" on every download?'
For security reasons!  Here's the details...   **Please note this is ONLY FOR SINGLE DESIGNS.  When downloading the SET designs use the FORMAT CHOICES FONT si . . . Continue...
"The designs won't download to my floppy disk! What's wrong?"
Nothing is wrong -- here's what's happening and how to fix it! A floppy disk only holds 1.44 mb of data. When you download a complete set of 10 designs, it usually takes mo . . . Continue...
"Why can't I download designs directly to my CD?"
I see this question every few weeks so here's the answer... CD's are not just a "big floppy" and they are quirky about letting your download to them directly. Because they requ . . . Continue...
Downloading Problems?
ArtisticThreadWorks web site and software can handle thousands of user simultaneously.  Someday I hope we have enough membe . . . Continue...
"Is It Okay To 'Share' Embroidery Designs?"
The idea of "sharing" embroidery designs is often a confusing topic, especially to newcomers to machine embroidery. There are two basic questions to answer before you know if it is okay to share a design... . . . Continue...
Using WinZip to Unzip Designs
Questions about what to do with a .ZIP file?  This article is for you!  If you are not familiar with ZIP files, you may be wondering why we use them on our site and what do you nee . . . Continue...
"What do the various letters mean (HUS etc)? How would I know what kind of download I want?"
They are the "File Extensions" used by various embroidery machines... The letters PES, HUS, SEW, JEF, DST and PCS indicate what format the file is in. The different formats are for different brand . . . Continue...
Free Machine Embroidery Designs
Looking for free machine embroidery designs? Here's how to get them every week at ArtisticThreadWorks.... . . . Continue...