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November 2009
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Home |
Frequent Questions
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Frequently Asked Questions About How To Use The ATW Website Features...
Maybe you're just discovered the ATW website and you're wondering how to use all the features found here. Then again, maybe you've been a member for a while now and just discovered a new section of the site. Either way - we've probaby already had someone ask the same question you're wondering now.
If you don't find the answer you're looking for here you can email us or even call us for help.
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Why did you charge my account?
Since you didn't cancel - we automatically renewed your membership as per our agreement with you. When you signed up for membership you checked the box that says to automatically rene . . . Continue...
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I Can't Login!
There are a few reasons why you might not be able to login to ATW. Start with the easiest one to fix first... 1) I assume you are a member and have a valid usernam . . . Continue...
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"Please Enable Cookies" Message
If you see the "Please Enable Cookies" message on your computer and they are enabled and they were working fine the last time you logged in then... It's probably time to clean . . . Continue...
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My 'LOGIN' doesn't work!
PRINT THIS PAGE OUT FIRST! There are several reasons you may be having a problem. I'll go through them here from most likely to least likely and what you can do right away to f . . . Continue...
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Shopping Cart Download Page
Once you place an order in our shopping cart, check your email for the download password. The password will look something like this... "1234PD5678 Copy the password, . . . Continue...
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Question About Resizing Designs
Here's a question from one of our members about resizing designs using Embird... "I am considering purchasing Embird 7.0 I'd appreciate any input you may have--good or bad--about this soft . . . Continue...
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Bad Stitch Data or NO data
"Bad Stitch Data" is one of several messages you can get from Pedesign when the design you are trying to open has been created in a version of PES that is newer than your software ver . . . Continue...
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Embroidery Photo Uploading
A member recently asked about uploading an embroidery photo to the "Embroidery Photos" gallery vs. loading it into the "Discussion Forum"... What's the difference . . . Continue...
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SPAM Blocking
I just received a "second request" email from a customer. She was disapointed that I hadn't responded to her earlier email question regarding colors in designs... . . . Continue...
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"I'm looking for..."
Three Ways to search this site! There is a LOT of information on ArtisticThreadWorks, from using software to convert designs to creating Embroidered Christmas ornaments. Sometimes it's overwhelming trying to find that info. We show you how using our three search tools! . . . Continue...
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Downloading Problems?
ArtisticThreadWorks web site and software can handle thousands of user simultaneously. Someday I hope we have enough membe . . . Continue...
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Using WinZip to Unzip Designs
Questions about what to do with a .ZIP file? This article is for you! If you are not familiar with ZIP files, you may be wondering why we use them on our site and what do you nee . . . Continue...
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